Terms and Conditions

These terms and conditions set out the basis upon which you can use our website and place orders for items on offer. By ordering goods from our website you are deemed to have understood and accepted these terms.

Seller

The Seller of the goods featured is Zarissa, Our registered office is at Zarissa Limited, 1090 Stratford Road, Hall Green, Birmingham B28 8AD

Orders

Our display of products on our website is an invitation to treat and not an offer to sell those goods to you. An offer is made when you place the order for your products.

We take payment from your card, when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.

A contract is formed between Zarissa Limited and you when we have dispatched the goods that you have ordered. Exceptions apply to personalised items and goods made to your order, orders for which cannot be cancelled once you have received email confirmation that your order has been accepted. For a list of exceptions please refer to our Returns Policy.

Products

Every care is taken to describe products as accurately as possible. Designs and colours may vary, also colours and embroidery are not guaranteed, so please wash separately or, preferably, dry clean. Due to photographic light items may appear slightly different in colours and embroidery.

Cancellations

If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of goods made to your specification).

If you wish to cancel before the items are despatched you are asked to e-mail us on info@zarissa.com or contact our customer service team immediately through the Need Help? link at the top right corner of the site.

If your cancellation is received after the items have been despatched please refer to our Returns Policy for instructions on how to return an order.